Job Title: Service Manager
Location: Greece
Company: Through MASTER PLUS HR 

Who We Are 

MASTER PLUS HR is a specialized Human Resources Management company, providing comprehensive recruitment, staffing, and people development solutions for businesses of all sizes and industries. On behalf of one of our clients, an IT company, we are seeking a suitable candidate for the position of Service Manager. 

Key Responsibilities:  

• Reporting on SLIs and SLA at the agreed reporting dates 

• Support the setting up and correct delivery of services at the appropriate level of quality, acting as a point of contact for communication and reporting. An example of such services includes the Application Management service 

• Design and integrate multiple IT services & suppliers into a single end-to-end business facing service 

• Coordinate communication with the client and third parties to ensure delivery of services at the appropriate level of quality 

• Coordinate the work of Contractor’s team (e.g. of the application management team for the Application Management service). 

Required Qualifications:  

• Successful training/education by a competent institute, in relevant subject 

• Certification: ITIL intermediate level relevant to managing services (or equivalent) 

• English: C1 

• Service management 

• Working in an international/multicultural environment 

• Minimum 5 years in IT of which minimum 2 years hands-on experience in any of the following service areas: service design, event management, access management, request fulfilment, problem management, incident management 

• It will be beneficial to have public sector work experience (e.g. contracts, projects, programs) 

• Managing multiple suppliers of IT Services to provide a single business-facing IT service (multisourcing) 

• Service management and team collaboration software (e.g. Microsoft Project, Microsoft Azure DevOps, Microsoft Teams, Microsoft SharePoint Server, Atlassian JIRA, Atlassian Confluence) 

• Tools that support the service management lifecycle (e.g. Remedy) 

• Software development methods (such as RUP, SCRUM, Software prototyping). 

Benefits:  

• Competitive compensation package 

• Remote / hybrid work 

• Participation in international projects 

• Professional development opportunities 

• Supportive and professional environment 

How to Apply 

If you are interested in this position, please send your CV to cv@masterplushr.gr, indicating the job title in the subject line. 

All applications are treated with strict confidentiality by the MASTER PLUS HR team. Only candidates who meet the essential requirements for the position will be contacted.