Job Title: Service Support
Location: Greece
Company: Through MASTER PLUS HR
Who We Are
MASTER PLUS HR is a specialized Human Resources Management company, providing comprehensive recruitment, staffing, and people development solutions for businesses of all sizes and industries. On behalf of one of our clients, an IT company, we are seeking a suitable candidate for the position of Service Support.
Key Responsibilities:
- End user and daily maintenance support
- Analyze impact of incidents and communicate it to affected user areas and minimize it
- Report incidents towards application vendors or development team (third line support and maintenance) and track resolution status
- Facilitate the troubleshooting, debugging, diagnosis, root-cause analysis, etc. with all relevant parties
- Regularly and pro-actively monitor that supported applications and areas are performing as expected
- Participate in development handovers and trainings on the service operations part.
Required Qualifications:
- Successful training/education by a competent institute, in relevant subject
- English: C1
- Good knowledge of ITIL Foundation especially on event, incident, problem and change management
- Service management tools (such as BMC Remedy)
- Working in an international/multicultural environment
- At least 2 years of overall IT experience
- At least 1 years of hands-on experience in a support role of a business application.
Benefits:
- Competitive compensation package
- Remote / hybrid work
- Participation in international projects
- Professional development opportunities
- Supportive and professional environment
How to Apply
If you are interested in this position, please send your CV to cv@masterplushr.gr, indicating the job title in the subject line.
All applications are treated with strict confidentiality by the MASTER PLUS HR team. Only candidates who meet the essential requirements for the position will be contacted.